Our Warranty: A Commitment to Quality
Every PROMASZ machine comes with a 12-month warranty or a specified number of operating hours, allowing you to match protection terms to your equipment's intensity of use. During the warranty period, we provide full technical support, quick service response, and access to spare parts.
Our goal is to ensure your machine's maximum safety and ease of use. That's why we act very efficiently when needed. We are confident in the quality of our products and believe in their reliability. For us, a warranty is more than just a formality; it's a real commitment – a confirmation that our knowledge, experience, and responsibility stand behind every machine.
Global Service & Support
We provide comprehensive service for our machines worldwide, regardless of location. Our qualified service technicians travel directly to your machine's location, handling both professional installation and ongoing technical support.
We want every installation to run smoothly and to minimize any downtime. We act quickly, effectively, and with full commitment.
We also offer modernization for older machine models – we improve their operation, adapt them to current standards, and boost their efficiency. This is an excellent solution for those who want to extend their machine's lifespan and maximize its potential.
Our clients' trust is our priority, which is why you can always count on our service, anywhere in the world.
Dedicated After-Sales Support
We care for our customers at every stage of their machine's use – even many years after purchase. We maintain a wide assortment of spare parts, for both currently produced models and older machines that have been operating in workshops worldwide for years.
What sets us apart is our individual approach and commitment. If a specific part isn't in stock, we'll do everything to find it or manufacture it specially for you. Regardless of whether you bought your machine directly from us or second-hand, you can count on our support. We're happy to advise, find the right component, and help with its replacement.
With us, you can be sure your machine will never be left without care.
In-House Design & Development
All our machines are built based on proprietary designs – from concept and construction to final execution. We are responsible for every stage of the production process, which gives us an in-depth understanding of our equipment. This allows us to fully support our users, not just with service, but also with development and modernization.
We offer both catalog models and custom-built machines, tailored to specific client needs and the unique requirements of their facilities. This flexibility enables us to design solutions that precisely meet production demands and to efficiently service, improve, and upgrade machines in the future.
We actively monitor the market and our clients' needs, constantly innovating our solutions both technologically and functionally. This ensures our machines remain reliable, efficient, and ready for the challenges of modern production.
It's our design, our technology, and our responsibility – that's why we're always ready to help.
